Customized Training ProgramSituation: A Fortune 100 pharmaceutical company undergoing major changes in operations and leadership wanted to create a more strategy focused organization. Process/Methodology: Over a two-year period, we partnered with them to develop a comprehensive leadership, education, and development program for all the employees of the company. The program was comprised of two key components: 1. Company-wide Leadership Training designed to teach key leadership attributes within the five perspectives of the company business: People, Customer Focus, Process Improvement, Finance, and Service. 2. Individually-focused Education and Development designed to complement and supplement on-going company initiatives and training. We used a “train-the-trainer” methodology to quickly deploy the training throughout company’s locations in the United States and Europe. Results: The program resulted in higher levels of employee engagement, better customer service, and a deeper understanding of their business financials. In addition, the customized training program is now institutionalized and repeated on a regular basis.