Training for those wishing to hone their workplace conflict resolution and management skills. Mapping out a company-appropriate system to resolve conflicts in the workplace. Dispute resolution processes and techniques that address disputes between parties wishing for an agreement short of litigation. Discovering and implementing necessary strategies to assist in negotiations. Learning the negotiating technique of win-win, in which both parties can live with the outcome. Providing a framework for consensus decision-making. Understanding how to build effective relationships with customers and clients, team members, and managers. A process focused specifically on developing effective approaches to conducting labor relations to achieve the goals of both the organization and the union.